Administrative Coordinator

Liverpool

 

Full-time

Permanent

 

We have an exciting opportunity for an experienced Administrative Coordinator to join our student administration and sales team.  We are looking for a dynamic individual who thrives in a fast-paced environment and has excellent interpersonal skills and strong attention to detail.  This is a permanent contract based at Downing’s Head Office in Liverpool City Centre.

You will provide support to both our domestic and international markets, as well as managing our day-to-day relationships with accommodation agents and customers.

Quality customer service is paramount, as are excellent relationship management skills.

Downing is a family-owned, market leading real-estate investment, development and property management business; highly regarded in the student accommodation sector.  With over 30 years’ experience building and managing student accommodation Downing currently has 15 student accommodation sites across 9 major cities, and a further £1bn of upcoming developments in our pipeline.

 

Key Responsibilities:

  • Managing both customer, and international accommodation agent enquiries via email, telephone, WhatsApp, and WeChat
  • Ensuring all sales enquiries are responded to and processed within appropriate time-frames; successfully converting general enquiries into sales
  • Assist in managing the sales booking processes, e.g., obtaining applications and documentation
  • Generating sales reports as and when required and updating our CRM system and company-wide departments
  • Assist in the negotiation of marketing fees and commission structures with external accommodation agents, and track agent performance
  • Updating accommodation agents of booking availability and prices and support growth in emerging international student markets
  • Liaising with our China office with regards to agent requests, feedback, market trends, competitors, and support with marketing materials
  • Help arranging agent visits, live streams, filming etc. with Operations teams
  • Reconciling payments and commissions
  • Reconciling budgets and incentives

 

Key Requirements:

  • Previous experience within a Sales / Administration role
  • Previous experience using booking / CRM systems within a data compliant environment
  • Strong attention to detail is required
  • Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint.
  • Excellent communication skills, both written and oral

 

Desirable Skills / Experience:

  • Previous experience working with international accommodation agencies
  • Previous experience within Student Accommodation or University sector
  • A working knowledge of Kinetics and HubSpot
  • Ability to speak additional languages, more specifically Mandarin

 

Benefits:

  • Modern on-site gym
  • Life Assurance cover
  • Group income protection
  • Pension contribution
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