Assistant Halls Manager

Newcastle

Permanent

 

Downing are an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK.

 

We have an exciting opportunity for an Assistant Halls Manager to join our talented Newcastle team. You will be responsible for the operational activities across two of our impressive sites, totalling to just under 1,000 luxury beds. This position requires a hands-on approach to work alongside, and manage, our in-house team in order to ensure an overall successful service for our tenants.

 

Key Responsibilities:

  • Assist the Halls Manager in the day-to-day management and maintenance of the buildings including en-suite study-bedrooms.
  • Ensure maximum occupancy of the residence and implement effective and efficient management policies, practices and procedures to ensure the residents receive a high-quality service.
  • Ensure that all performance targets and improvement plans for the site are achieved with a focus on continuous improvement & value for money.
  • Ensure the building is managed and maintained in accordance with Downing Students policies and procedures.
  • Assist in producing all reports relevant for the management of the site to include lettings, rent collection, maintenance and incident reporting.
  • Provide assistance out of hours as required.
  • Undertake accompanied property viewings.
  • Contribute to achieving all monthly lettings targets to ensure the site is 100% let year on year.
  • Liaise with Head Office with regard to the issue and return of tenancy agreements.
  • Collect rents and chase arrears in accordance with company policy & procedures.
  • Assist in planning the availability and viewing of all rooms to let.
  • Maximize non-core income e.g., promoting extensions, summer schools, and vending.
  • Manage all student complaints in a professional and confidential manner.
  • Have regard for Student Welfare and liaise with the appropriate welfare professionals as required.
  • Maintain a focus on delivering services within agreed budgetary & resource parameters.
  • Host periodic student events to enhance student satisfaction.

 

Key Requirements: 

  • Proven commercial experience of working within student/university halls accommodation or hotel sector
  • Previous Facilities Management experience would be an advantage
  • To manage staff with expertise outside of your current skill set
  • To be dynamic and 100% customer service & service delivery focused
  • To be self-motivated, well organised and excel under pressure
  • Have a passion for delivering exceptional customer service

 

Hours of Work:

  • 8am – 5pm / 9am – 6pm Monday – Friday
  • 1/4 Saturdays on a rota’d basis but time will be given back in lieu the following week
  • Overtime may be required during busy periods

 

Benefits:

  • 25 days annual leave
  • Paid Overtime at a time and half rate
  • Company Pension
  • Life Cover
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