Customer Service Administrator

Liverpool

 

We are looking for a Customer Service Administrator to join a busy front of house team working at our Student Accommodation schemes in the heart of Liverpool’s vibrant City Centre.  Your time will be split across the two buildings totaling 331 beds.

Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation across the UK.  We have been operating for over 30 years and currently have 20 buildings across 10 major cities with additional impressive schemes currently under construction.

 

Key Responsibilities:

  • Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
  • Updating the company in-house booking and customer relationship management system.
  • Supporting customer show rounds to ensure maximum occupancy of the residence.
  • Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
  • Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
  • Supporting with the coordination of social events and open days.
  • Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
  • Comply with Health and Safety requirements.
  • Manage the incoming post and deliveries and ensure it is distributed efficiently.

 

Key Requirements:

  • Previous experience within a highly customer focused role.
  • Experience within accommodation, hotels/hospitality or retail would be preferred.
  • Outstanding customer service skills with strong verbal and written communication.
  • The ability to think on your feet.
  • A confident, polite and professional persona.
  • Good working knowledge of IT systems including Microsoft Office.
  • Smartly presented.

 

Hours of work:

  •  40 hours per week Monday to Friday, 8am – 5pm/9am – 6pm, working 1 in 4 Saturdays with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.

Benefits:

  • Competitive salary
  • Paid overtime
  • Pension scheme
  • Life Assurance cover
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