Customer Service Administrator

North Acton, London

 

We are looking for an enthusiastic, self-motivated Customer Service Administrator to join our team responsible for the management of our outstanding student accommodation schemes in North Acton, London.

The successful candidate will be required to work within a team to provide cover between 8.00 am – 6.00 pm working 40 hours per week Monday to Friday, with Saturdays on a rota basis with a day off in lieu.  Cover for weekends is also required, to support during our busy summer period.

 

Key Responsibilities:

  • Providing front of office support to residents and visitors to the building, maintaining excellent customer service
  • Updating the company in-house booking and customer relationship management system
  • Supporting customer show rounds to ensure maximum occupancy of the residence
  • Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service
  • To champion events and work with our Social reps to ensure we have a great social calendar for residents
  • Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures
  • Have regard for Student Welfare and if necessary liaise with the appropriate welfare professionals
  • Comply with Health and Safety requirements

 

Key Requirements:

  • Previous experience of working in reception or dealing with customers on a face to face basis in a fast-paced customer service & administrative environment
  • Experience of Student accommodation, hospitality, property, retail, or a general accommodation background would be an advantage
  • Smartly presented with first class customer service skills
  • Excellent written and verbal communication skills
  • Excellent IT skills including a sound knowledge of Microsoft Office and Excel
  • Experience of Kinetic (Kx) student accommodation software would be a huge advantage

 

Benefits:

  • Paid Overtime
  • Company Pension
  • Life Cover
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