Customer Service Administrator – Newcastle



We are looking for a self-motivated Customer Services Administrator to join our team responsible for our Student Accommodation Scheme with 227 exceptional studio apartments and 761 superior en-suite student bedrooms in Newcastle.

Downing, established for 30 years, is an award winning, leading provider of innovative, high quality student accommodation across the UK. With four and a half thousand rooms currently letting and over three and a half thousand more en-suite rooms in the immediate development pipeline, an exciting opportunity exists to grow with this highly successful, dynamic Company as it expands its operations.

Key Responsibilities:

  • Providing front of office support to maintain residents and visitors to the building
  • Maintaining the company in-house booking and customer relationship management system
  • Ensure the building is managed and maintained in line with company policies and procedures
  • Provide effective and efficient procedures to ensure the residents receive a high quality service
  • Ensure maximum occupancy of the residence supporting customer show rounds
  • Maintain compliance with ANUK Code of Standards relating to the running of the building
  • Comply with Health and Safety requirements
  • Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure
  • Have regard for Student Welfare and if necessary liaise with the appropriate welfare professionals

Key Requirements:

  • Smartly presented with first class customer services skills
  • You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to encourage this in others
  • To be dynamic and 100% customer service & service delivery focused
  • Experience in a sales environment and the ability to negotiate sales face to face, via phone or via email
  • To be self-motivated, well organised and excel under pressure
  • First class written and verbal communication skills
  • Excellent IT skills including a sound knowledge of Microsoft Office and Excel
  • Previous experience of working in a customer service environment within hospitality, property, retail, or an accommodation background would be preferred

Hours of Work:

  • 8am – 5pm / 9am – 6pm Monday – Friday, with 1 in 3 Saturdays worked on a rota’d basis with time in lieu.
  • One Saturday per month on a rota’d basis
  • Overtime may be required during busy periods


  • Paid Overtime
  • Company Pension
  • Life Cover
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