Customer Service Administrator

Newcastle
Permanent

 

Downing is an award-winning, leading provider of innovative, luxury student accommodation across the UK. Operating across 20 cities throughout the UK, and with additional developments already in progress, we have an exciting opportunity exists to grow with this highly successful, dynamic company as it expands its operations.

 

We are looking for a talented Customer Services Administrator to join our amazing Student Accommodation team, assisting with 227 exceptional studio apartments, and 761 superior en-suite student bedrooms at our impressive Newcastle Schemes. This is the perfect role for a candidate to put their front-facing experience to the test, ensuring exceptional service for our tenants!

 

Key Responsibilities:

  • Providing front of office support to maintain residents and visitors to the building
  • Maintaining the company in-house booking and customer relationship management system
  • Ensure the building is managed and maintained in line with company policies and procedures
  • Provide effective and efficient procedures to ensure the residents receive a high-quality service
  • Ensure maximum occupancy of the residence supporting customer show rounds
  • Maintain compliance with ANUK Code of Standards relating to the running of the building
  • Comply with Health and Safety requirements
  • Respond positively to customer enquiries and complaints and take appropriate action in line with the complaint’s procedure
  • Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals

 

Key Requirements:

  • Smartly presented with first class customer services skills
  • You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to encourage this in others
  • To be dynamic and 100% customer service & service delivery focused
  • Experience in a sales environment and the ability to negotiate sales face to face, via phone or via email
  • To be self-motivated, well organised and excel under pressure
  • First class written and verbal communication skills
  • Excellent IT skills including a sound knowledge of Microsoft Office and Excel
  • Previous experience of working in a customer service environment within hospitality, property, retail, or an accommodation background would be preferred

 

Hours of Work:

  • 8am – 5pm / 9am – 6pm Monday – Friday
  • 1/4 Saturdays on a rota’d basis but time will be given back in lieu the following week
  • Overtime may be required during busy periods. This will be paid at a higher rate.

 

Benefits:

  • Paid Overtime at a time and half rate
  • Company Pension
  • Life Cover
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