Halls of Residence Manager – New Park, Edinburgh

Full Time 


We are looking for a Residence Manager to join our team responsible for the operational activities within our scheme compromising of 238 en-suite and studio bedrooms in the heart of Edinburgh.


As a Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.

This appointment requires a hands on approach to work alongside and manage a small in-house team together with sub-contractors to maintain the smooth running of this impressive student accommodation development.


To work within a team to provide cover from 08:00 hrs to 18:00 hrs Monday to Friday on a rota’d basis, there is also a requirement to work 1 Saturday in 3, with a lieu day given the following week. Additional cover for weekends as required, particularly around student check in weekends.


Role outline:

  • To manage and motivate a Halls team to operate New Park student accommodation providing a high quality service for customers
  • To instruct the site team regarding Health & Safety, data protection & current legislation
  • The role will involve handling partnership agreements with large external institutes and meeting all the relevant SLA’s and KPI’s
  • To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues
  • To manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student welfare & head office documentation
  • Assist in planning the availability and viewing of all rooms to let
  • Contribute to achieving all lettings targets to ensure the site is 100% let year on year
  • Maximize income e.g. promoting extensions, summer lets and vending
  • To prepare reports relating to lettings, rent and customer issues
  • To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets
  • To be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues
  • To provide site/building management to, ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners e.g. University
  • To organise, tender and manage own quota of minor works, planned and preventative maintenance programs
  • Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out
  • Manage defects and resolve complex or outstanding defects
  • Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term

To be considered for the role you will need:

  • A proven commercial experience of working within student/university halls accommodation or hotel sector
  • This role would be ideal for an individual currently working at Assistant Manger level or equivalent looking for that next step
  • Previous Facilities Management experience would be an advantage
  • To manage staff with expertise outside of your current skill set
  • To be dynamic and 100% customer service & service delivery focused
  • To be self-motivated, well organised and excel under pressure
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