We take a positive approach to all complaints and we aim to improve our service as a result of tenant feedback which is important to us.

Downing aims to provide a high quality service. Your comments, feedback and complaints can provide us with valuable information that allows us to assess our standards and performance in order to review our policy and procedures and improve service delivery.

A complaint can be summarised as an expression of dissatisfaction with the standard of service or a lack of action that affects those customers using the service.

If you have a complaint you can report the matter directly at the relevant site to the Property Manager in the first instance.

If you are unhappy with the way we have dealt with your complaint you should email info@downing.com, alternatively write to:

Downing Property Services Ltd
5 Myrtle Street
L7 7DN

We will send you an acknowledgement of any complaint within two working days.