Effective 24th May 2018
View the prior version of our privacy notice (last updated 14th May 2015) here.

Important Information about Downing

Downing may also include the following entities: Downing Property Services Ltd, George Downing Construction Ltd, Downing Property Management Ltd, Downing Students and Downing Construction Ltd.

The entity responsible for your personal information will be the member of Downing that originally collects information from or about you. Downing and its affiliates (collectively referred to as ‘Downing’, ‘we’, ‘us’) takes its data protection and privacy responsibility seriously. This privacy notice explains how we collect, use and share personal information in the course of our business activities. You can find out more about Downing at www.Downing.com or by contacting us using the information in the ‘Contact us’ section.

This privacy notice applies to personal data collected by Downing. It does not apply to personal data collected by third parties or other organisations.

We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this notice.

You might find external links to third party websites on our website. This privacy notice does not apply to your use of a third-party site.

1. Who we are:

Downing is a leading property company working in construction, development, property management and in the provision of commercial, residential and high-quality purpose-built student accommodation across the UK. You may find out more about Downing and Downing Students at www.downing.com or by contacting us through the web page link ‘Contact us’.

From time to time Downing will use information provided by you in order to carry out our business, and to contact you when necessary to respond to your enquiry and throughout the duration of your contract and manage your account if applicable. We will manage the performance of any agreed third-party partners as required by law for the provision of services to you and in communication with relevant colleges and universities of our student tenants and to enable us to conduct our business in the context of your enquiry.

2. What personal information we collect and when and why we use it

Collecting Information:

We may collect information about you, directly from or through a third party, if you:

Personal information:

Personal information we collect and which you provide may be used in the following ways:

3. The Legal basis for using your personal information

We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

If you would like to find out more about the legal basis for which we process personal information please contact us by email to info@downing.com

4. Sharing personal information within Downing Students, with our service providers and regulators

We will share your information in the manner and for the purposes described below:

We will not sell or pass data to any third party outside the remit of our business with you as described above.

5. Explaining more about direct marketing.

How we use personal information to keep you up to date with our products and services

We may use personal information to let you know about Downing products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.

How you can manage your marketing preferences

To protect privacy rights and to ensure you have control over how we manage our marketing with you:

6. Transferring personal information globally

Downing operates on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the EU that are subject to different standards of data protection. Downing will take appropriate steps to ensure that any transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing adequate legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.

You have the right to contact us for more information about the safeguards we have in place to ensure adequate protection of your personal information when this is transferred as mentioned above.

7. How we protect and store your information

We have implemented and maintained appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature or the information concerned. Measures we take include placing confidentiality requirements on our staff members and Service Providers, destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect User ID`s and passwords, please take appropriate measures to protect this information.

Storing personal information

We will store your personal information for as long as is reasonable necessary for the purpose for which it was collected, as explained in this notice. In some circumstances, we may store your personal information
for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.

In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonable believe there is a prospect of litigation relating to your personal information.

8. Legal Rights available to help manage your privacy

Subject to certain exemptions, and in some cases dependent upon the processing activities we are undertaking, you have certain rights in relation to your personal information.

Your personal information:

As an individual, you have the following rights which relates to all data we collect and store for customers and contractors.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you.

You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.

We may not be able to fully address your request, for example, if it were to impact on the duty of confidentiality we owe to others, or if we are legally entitle to deal with the request in a different way.

All request regarding the above can be made to info@downing.com

Contact us:

If you have any queries or complaints about how we use your personal information please contact us. The primary point of contact for all issues arising from this privacy notice, is our Directors,

E: info@downing.com
T: 01517072666

5 Myrtle Street
L7 7DN

To Contact your data protection supervisory authority:

You have a right to lodge a complaint with your local data protection supervisory authority at any time. We ask that you please attempt to resolve any issues with us before contacting the local supervisory authority by calling or through the website:

T: 0303 123 1113